The car manufacturers BMW and Audi have restricted access for Russian dealers to their software.
Owners of these brands' cars no longer have access to the service history and updates. Market participants are trying to find a solution by developing their own software or "obtaining information through alternative channels."
According to Tamrin Darbakov, a junior associate at UPPERCASE LEGAL, customers can take action if dealers are unable to perform warranty repairs.
Tamrin believes that going to court in such cases is unlikely to resolve the situation. It is possible to initiate legal proceedings and file lawsuits, but this may not be an effective measure.
According to Tamrin Darbakov, a junior associate at UPPERCASE LEGAL, customers can take action if dealers are unable to perform warranty repairs.
Tamrin believes that going to court in such cases is unlikely to resolve the situation. It is possible to initiate legal proceedings and file lawsuits, but this may not be an effective measure.
"Restricting access to the software, which was initially included in the cost of the machine, can be considered as consumer deception. However, sanctions fall under the concept of force majeure, which relieves the manufacturer of responsibility. This hinders the likelihood of successful legal action for car owners. Corporations are avoiding answering questions about software issues, and dealers are also not taking the situation to court. Most foreign companies in Russia still have a stake, allowing them to continue operating in the future. Dealers do not sue manufacturers in order to maintain their partnership relationships," says the junior associate.